Faq

How can I make an appointment?

The best way to make an appointment is by telephoning the practice during business hours Monday – Friday.

Do I need a doctor’s referral?

No, you do not need a referral to see a podiatrist.

What can I expect at my initial consultation?

An initial consultation is normally 40 minutes duration and involves a full assessment and treatment. Please aim to arrive at least 10 minutes earlier than your appointment time and remember to bring along any relevant X-Rays/referrals/letters.

Can I claim my visit on the day of my consultation?

Yes. The practice is fully computerised with HICAPS and EFTPOS facilities available. If you have private health insurance with podiatry extras you can claim on the day and only need to pay the health rebate gap.

Do I need to finalise my account at the end of my consultation?

Yes. Accounts are not given and payment is requested upon completion of consultation.

How can I pay for my consultation?

Payment options are VISA, MasterCard, EFTPOS or CASH

I don’t have any private health insurance are there any discounts?

There are no such discounts as consultations are based on fee for service; however for those patients with no cover fees are reduced.

How often will I need to be seen?

This depends on your needs and the treatment necessary. This will usually be determined and discussed during the initial consultation.

I am a Veterans’ Affairs card holder am I eligible for treatment?

Yes, if you hold a gold card and as long as you have a referral from your General Practitioner. Veteran Affairs (DVA) patients are bulk billed.

I am eligible for Medicare rebated podiatry services. What am I entitled to and what does this involve?

Medicare – or Enhanced Primary Care Program – is a Medicare scheme which entitles those eligible to a maximum of 5 Allied Health visits per calendar year. Eligibility is determined by General Practitioners and in order to receive services the patient must have appropriate paperwork completed. For further information regarding the Medicare scheme either contact your GP or the practice.

What if I can’t make it to my appointment?

We advise that cancellations with less than 24hours notice incur a cancellation fee. Hence if you know in advance that you cannot attend please contact the practice to either cancel or reschedule your appointment to avoid the late cancellation fee.

Is there a home visiting service available?

No. All consultations are practice based.